OnYourMark Education (OYM) provides high-impact, individualized literacy intervention, grounded in the Science of Reading, to K-5th graders.

Challenges

As OYM rapidly expanded its reach, the organization’s foundational systems—built on disconnected Google Sheets and patchwork processes—struggled to keep up. Critical workflows like tutor-student matching, onboarding, and schedule coordination had become slow, manual, and error-prone, placing a heavy burden on staff and threatening operational sustainability. What once worked for a nimble team now risked becoming a barrier to growth. Instead of celebrating new school partnerships, the team often found themselves overwhelmed by the administrative strain. Leadership put it plainly: without a unified, scalable solution, the system would break.

Solution

OYM brought on Clarity to untangle the complexity behind its rapid growth and chart a confident path forward. Over the course of just five weeks, Clarity led a focused engagement that included stakeholder interviews, a review of internal documentation, and mapping of core workflows. Partnering closely with OYM’s VP of Operations, Clarity synthesized these insights into a clear, actionable roadmap to support sustainable scale.

Results

✓ Identified critical pain points across onboarding, scheduling, and data workflows that threatened scalability

✓ Mapped current systems and surfaced hidden workarounds, creating shared visibility across teams

✓ Validated the feasibility of a no-code solution, replacing a sense of “unsolvable” with momentum and optimism

✓ Delivered a clear, prioritized roadmap of recommendations—aligned to growth goals and completed in just five weeks

✓ Built cross-functional buy-in through thoughtful facilitation and clear documentation, setting the stage for successful implementation

Clarity’s partnership with OYM continues as a trusted advisor and implementation lead, now focused on building and launching the recommended no-code solution.